Tuesday, August 19th 2025
Charles is the best, he listens, gives us advise and ideas for our vacations and has real experiences from his own travels. We cannot imagine booking a vacation without him.
–Michael M.
Friday, July 25th 2025
Cheryl was wonderful! She was super easy to work with and gave us great insight and for our honeymoon! We will use her again and again! She’s super sweet and will find the best deals!
Thursday, June 26th 2025
Thank you Russ for all you did to make sure my sister and I had a wonderful first cruise! You were always available to answer our questions. We came home with a lot of great memories ! Thanks again for all you did!
–Terry M.
Wednesday, May 28th 2025
Russ is an excellent Travel advisor. Will use again in the future. His experience and knowledge is greatly appreciated.
–Kathryn R.
Monday, May 19th 2025
Excellent assistance in helping us plan for our trip. Numerous travel and hotel options presented to us. Took all the stress out of planning. Thank you Cheryl!
–Mike K.
Thursday, April 17th 2025
Our travel advisor always exceeds our expectations. Anthony DiFillipo is a great communicator and always delivers our documents to our home to help us out. Anthony truly cares that all his customers get the beat vacation possible.?????????
–Marie L.
Thursday, March 13th 2025
Zak was phenomenal. He exceeded our expectations in every category! We could not have had a better experience. We're thankful for the time and effort he put into making our vacation an unforgettable experience. Thank you, Zak!
–Julon T.
Wednesday, March 12th 2025
My experience with Cruise Planners was amazing! Russ helped us research the options for our Nile River Cruise! We discussed pros and cons of each ship and he recommended Avalon Waterways based on our needs and what we were looking for. He was 100% correct - this was the ship for us and it was the vacation of a lifetime! Russ definitely went above and beyond to help us plan the perfect trip! 
My experience with Cruise Planners was amazing! Russ helped us research the options for our Nile River Cruise! We discussed pros and cons of each ship and he recommended Avalon Waterways based on our needs and what we were looking for. He was 100%… 
–Trish H.
Monday, December 16th 2024
It was a great experience and my first cruise.
–Melissa C.
Wednesday, October 16th 2024
The experience like always was superb. Russ is a very knowledgeable, trouble solving, caring person. We always put our travels plan in his magical hands.
–Carmen M.
Monday, July 22nd 2024
Russ was absolutely fantastic at helping us book our dream vacation. From tips and tricks to knowing which parking lot to park in and finding us discounted coupons, we couldn't have had a better travel agent. we are excited to book our next cruise with Russ! Russ was absolutely fantastic at helping us book our dream vacation. From tips and tricks to knowing which parking lot to park in and finding us discounted coupons, we couldn't have had a better travel agent. we are excited to book our next cruise with… –Frank B.
Monday, December 11th 2023
We had a fabulous time on our first cruise. Our cabin steward was quite impressed when he saw that I had a list of needs and requests. Thanks to Anthony’s guidance and recommendations we were prepared. We are looking forward to our next cruise with the help from Anthony. We had a fabulous time on our first cruise. Our cabin steward was quite impressed when he saw that I had a list of needs and requests. Thanks to Anthony’s guidance and recommendations we were prepared. We are looking forward to our next cruise with…
Wednesday, June 7th 2023
Russ does a great job to help setup cruises. He will keep you informed and send uplates prior to your trip and follow up. He'll make suggestions to help you get the most out of your trip. He has traveled the world which makes him very knowledgeable about where you might want to go.
Trust Russ !! Russ does a great job to help setup cruises. He will keep you informed and send uplates prior to your trip and follow up. He'll make suggestions to help you get the most out of your trip. He has traveled the world which makes him very knowledgeable about… –Darlene C.
Monday, May 8th 2023
Russ worked with us through this adventure, travel to Florida, planning our first snorkel adventure and so much more. We loved this cruise so much that we booked on board and he is already working with us for the next cruise we will take. So much fun and excitement all thanks to Russ. Russ worked with us through this adventure, travel to Florida, planning our first snorkel adventure and so much more. We loved this cruise so much that we booked on board and he is already working with us for the next cruise we will take. So much fun and… –Jennie B.
Friday, November 4th 2022
My family booked a Caribbean cruise in 2016 for our whole family celebrating 2 granddaughters graduation from high school. Kim was our travel agent and did a fabulous job booking our trip for us.
–Brenda L.
Sunday, October 23rd 2022
Anthony provided superior service regarding our recent cruise. It was handled great from the moment the cruise was booked. I appreciate the fact that he was available to us to answer any questions we may have had. We will be using him for our next cruise. I would recommend his services to anyone. Anthony provided superior service regarding our recent cruise. It was handled great from the moment the cruise was booked. I appreciate the fact that he was available to us to answer any questions we may have had. We will be using him for our next… –Evelyn G.
Thursday, October 20th 2022
Russ kept with us throughout the cumbersome times of arranging special needs for my handicapped wife. Despite flying into Schiphol with their widely publicized problems and a last minute departure port change. He adapted quickly and with our needs in mind. Despite an impatient traveler, he kept calm and everything came together in time for a smooth and awesome vacation. Russ kept with us throughout the cumbersome times of arranging special needs for my handicapped wife. Despite flying into Schiphol with their widely publicized problems and a last minute departure port change. He adapted quickly and with our needs in… –Paul F.
Monday, June 6th 2022
Loved, loved and loved the experience during this last trip. Hotel excelente, the cruise ???? amazing. Had a great time, thanks for everything.
Wednesday, October 13th 2021
Now that I’ve been back from a much needed vacation and settled back into regular life, I’d like to give a HUGE shoutout to Russ for booking ALL of my ground transportation, flights, and stays along the way! Could not have been an easier experience! Anything I was worried about evaporated immediately on the morning of my vacation. If you’re stressed about planning a vacation, call him!!!! Now that I’ve been back from a much needed vacation and settled back into regular life, I’d like to give a HUGE shoutout to Russ for booking ALL of my ground transportation, flights, and stays along the way! Could not have been an easier experience!… –KATIE S.
Friday, June 11th 2021
We departed, ate, drank, snorkeled, swam, fished, laughed, loved, prayed, got sunburns, Covid tested(negative), and flew back home!! Riviera Maya was good to us all! So much fun and so many memories made! My boys are going to be sad when they call room service and there is no answer for a midnight snack! We departed, ate, drank, snorkeled, swam, fished, laughed, loved, prayed, got sunburns, Covid tested(negative), and flew back home!! Riviera Maya was good to us all! So much fun and so many memories made! My boys are going to be sad when they call… –Shawn L.
Thursday, March 11th 2021
Went on an amazing cruise from Los Angeles CA to Ensenada Mex and had a wonderful time.
Monday, January 4th 2021
I have to say you knocked it out of the park on this trip!!! It was our best trip ever! I'm addicted to Cabo ... can I just move there and lay in the sun and fish??!!
–Shawn L.
Monday, August 3rd 2020
Just returned from our 35th wedding Anniversary vacation at an amazing location in Mexico that Russ Russell picked out and booked for us. He couldn’t have chosen a better place, according to what we communicated we were looking for! Russ was always available to answer our questions and concerns traveling amidst this pandemic. Just as he said, everything was completely safe from start to finish.... no surprises with anything! Highly recommend his services!!! Just returned from our 35th wedding Anniversary vacation at an amazing location in Mexico that Russ Russell picked out and booked for us. He couldn’t have chosen a better place, according to what we communicated we were looking for! Russ was always… –Rachel M.
Friday, April 17th 2020
Russ planned everything for our Honeymoon in March 2019 for our trip to Negril, Jamaica. My wife & I stayed at a resort that he suggested & it couldn’t have been better. We can’t wait to travel again!
–Eric P.
Thursday, April 16th 2020
Russ is an amazing & honest travel agent. He helped my husband & I plan our Honeymoon last March in Negril, Jamaica. We stayed at a Sandals Resort & it was paradise! We are definitely going to contact him when we are ready to travel again!
–Christina M.
Friday, April 3rd 2020
Thank you Russ for helping us plan our dream Honeymoon, a cruise to Croatia and Greece! Santorini was always on our bucket list!
–Hannah P.
Thursday, October 31st 2019
This was the first time we had travelled with Russ (Travel Agent). His company specializes in expert-led cultural and educational tours in Europe. Group numbers are small, accommodations comfortable and food excellent. The expert guide RUSS who accompanied us was outstanding - passionate, informative, engaging and entertaining. The itinerary was very well thought out, combining leisure time with activity and not-to-be-missed opportunities. RUSS is obviously at the heart of the itinerary planning, and attention to detail is second to none. I would highly recommend his company to anyone wanting a fun, relaxed, educational vacation with fine food - he will deliver. This was the first time we had travelled with Russ (Travel Agent). His company specializes in expert-led cultural and educational tours in Europe. Group numbers are small, accommodations comfortable and food excellent. The expert guide RUSS who… –Carmen M.
Saturday, October 19th 2019
Russ ... Thank you for the superlative trip you planned for all of us for our recent Europe trip! You made the family trip a most memorable of our lives. You went above and beyond what we wished for and surpassed our expectations. This was the second large group family trip you have planned for us with a flawless outcome!
Your first class service, support, commitment, patience, professionalism and care are superb! I have no doubt you are the BEST in your field and I know anyone that seeks your services out will indeed be happy.
We'll be talking to you soon for another great adventure, thank you again and KUDOS! Russ ... Thank you for the superlative trip you planned for all of us for our recent Europe trip! You made the family trip a most memorable of our lives. You went above and beyond what we wished for and surpassed our expectations. This was the second… –Jose M.
Wednesday, August 21st 2019
My family and I went on a fabulous Alaskan cruise. Since I’m not a seasoned traveler, I had a lot of questions, and Russ answered them all. The cruise line was beautiful, the food delicious, and the service wonderful. Everyone had a fantastic time.
–Yolanda D.
Thursday, June 27th 2019
My experience with a Russ-planned-cruise goes far past "a cruise." From the moment we checked our specifically marked baggage until we were given special treatment (wheel chairs for two of us) on our return, everything was pre arranged and executed on schedule. No waiting in long lines through customs..straight to VIP and in. And so much for going and coming back. Russ had arranged nightly meals in specialty restaurants that were superb. We arrived at the appointed times and were greeted as guests of honor. The ship's evening shows were booked and Russ had secured front row center for GREASE..a fantastic evening. Well...and then there was our group! All present knew my friend Bill Mayo who kept us laughing and just enjoying some new friends. Would I travel with Russ again? In a heart beat! My experience with a Russ-planned-cruise goes far past "a cruise." From the moment we checked our specifically marked baggage until we were given special treatment (wheel chairs for two of us) on our return, everything was pre arranged and executed on… –HENRIETTA F.
Thursday, April 18th 2019
We're home from our trip to Jamaica. Received devasting news to our family and had to fly home early. I can't thank Charles Russell "Russ" our travel representative, with Cruise Planners enough for his tireless work behind the scenes to help me get home as soon as possible. Russ is not only a pro at what he does, but a caring and compassionate person who truly understands your needs We're home from our trip to Jamaica. Received devasting news to our family and had to fly home early. I can't thank Charles Russell "Russ" our travel representative, with Cruise Planners enough for his tireless work behind the scenes to help me get home… –Kelly H.
Wednesday, February 20th 2019
Russ is my go to guy for Travel Plans! He just helped me organize all the adults in our family onto a five day cruise, gave Excellent excursion advice and did a fabulous job! We had a blast! Thank you Russ!!!
–Joy L.
Tuesday, February 5th 2019
Russ is so easy to work with. He takes good care of his clients & finds the best deals available. We have used Russ for 2 cruises & will continue to use him for all our future travels. Thank you, Russ!!!
–DIANNA K.
Sunday, December 30th 2018
So my first cruise ever. My wife contacted Russ. They planned a cruise and the excursions without me having any idea. I found out the moment we pulled up to the cruise ship Freedom. I was in shock. I thought we were meeting friends in Galveston for the day. Next thing I know, we are headed on a 7 day cruise. We sailed to Cozumel, Grand Cayman, and Jamaica. It was the experience of a life time.
We had such an amazing trip. We loved everything about it. We didn't get to get off at Grand Cayman due to weather. We got our money back on the excursion without any issues. Russ picked out the room and its position on the ship. It was excellent. Everything about the trip was amazing. We loved it so much we booked our next trip soon as we got home. This time I get to do some of the planning. We are so excited and counting down our next trip on April.
Russ did an excellent job. Great customer service. And he really knows his stuff. I highly recommend his business. He is officially in charge of all of our future vacations. So my first cruise ever. My wife contacted Russ. They planned a cruise and the excursions without me having any idea. I found out the moment we pulled up to the cruise ship Freedom. I was in shock. I thought we were meeting friends in Galveston for…
Tuesday, July 24th 2018
Everything was perfect! Russ was always available for questions and extremely helpful! This was our first cruise; I'm so glad I found Russ through a Google review because he made the trip memorable and flawless. We will definitely call him again for our next vacation! Everything was perfect! Russ was always available for questions and extremely helpful! This was our first cruise; I'm so glad I found Russ through a Google review because he made the trip memorable and flawless. We will definitely call him again for our…
Friday, June 29th 2018
I want to put out a big thank you to Charles Russell, our travel agent with Cruise Planners, for our wonderful family and Friends cruise reunion. We were on Liberty of the Seas and had a great time. We had a very large group, in fact we had 19 staterooms with a total of 56 people. So many thing could go wrong and yes some things did but Russ managed to fix all the problems before the cruise without headaches to me or the group. Plus, it was nice to have one of his own in our group, Wade McClean. I would recommend them to anyone that is wanting a vacation, cruise or any other traveling arrangements. In fact Wade McClean did our Alaskan air, land and sea cruise in which we will be going on this year too.
We feel so lucky to have found Russ and his company after moving up here.
Thank you again Russ and Wade.
???????????????????? I want to put out a big thank you to Charles Russell, our travel agent with Cruise Planners, for our wonderful family and Friends cruise reunion. We were on Liberty of the Seas and had a great time. We had a very large group, in fact we had 19 staterooms… –Thersa E.
Tuesday, April 24th 2018
We just returned from our first cruise. Russ took AMAZING care of us! He answered all of our questions and offered excellent advice before we got started. He handled our flights, hotel before the cruise, stateroom booking... everything. I have never been so relaxed on vacation. I Highly Recommend him! THANK YOU RUSS! We just returned from our first cruise. Russ took AMAZING care of us! He answered all of our questions and offered excellent advice before we got started. He handled our flights, hotel before the cruise, stateroom booking... everything. I have never been… –Joy L.
Tuesday, April 24th 2018
Repeatedly Russ has greatly enhanced my travel adventures because he meticulously searches for discounts & perks-without sacrificing the quality of my accommodations. Russ is the BEST!
–Lindy L.
Sunday, December 24th 2017
Just returned from an Oceania Cruise suggested and booked by Russ. Wonderful cruise line, this was one of the most relaxing and enjoyable cruises I have taken! Russ did an outstanding job preparing me for the cruise and organizing every detail. Thank you for this fabulous suggestion!. Will be doing this cruise line again.
Just returned from an Oceania Cruise suggested and booked by Russ. Wonderful cruise line, this was one of the most relaxing and enjoyable cruises I have taken! Russ did an outstanding job preparing me for the cruise and organizing every detail. Thank… –Ed W.
Friday, November 24th 2017
In September 2017, my wife and I took a Royal Caribbean cruise booked through Russ Russell with Lightning Travel. Russ did an amazing job finding the best deals and helping us get ready for the cruise. While at sea, hurricane Maria destroyed our return port of San Juan, PR. We contacted Russ and he took care of rescheduling our flights out of our new port in Ft. Lauderdale. He then filed our travel insurance claim to recoup the $1600+ charges levied by the airline to change our flights. I’ve known Russ for several years and he is a great travel agent. I highly recommend him for your travel needs. In September 2017, my wife and I took a Royal Caribbean cruise booked through Russ Russell with Lightning Travel. Russ did an amazing job finding the best deals and helping us get ready for the cruise. While at sea, hurricane Maria destroyed our return… –Jeremy K.
Sunday, October 8th 2017
Mr Charles Russell set up the perfect train trip to New Orleans staying in top of the line 5 star hotels and meals from the Incredible Chefs of the city which built up to the proposal to my now Beautiful Wife at the St Louis Cathedral. With side trips on the Natchez up the Mississippi river and day street car trips around the city..
Simply...This man is incredible.
Thank you Russ for the wonderful experience. Mr Charles Russell set up the perfect train trip to New Orleans staying in top of the line 5 star hotels and meals from the Incredible Chefs of the city which built up to the proposal to my now Beautiful Wife at the St Louis Cathedral. With side trips on… –Glen K.
Wednesday, July 26th 2017
Russell was AMAZING! I don't think rating him with 5 stars does him justice. My best friend and I wanted to go on a trip to Europe, we told him the places we wanted to go to and he even added an amazing city along with it. He was able to give us a glimpse of an itinerary within a couple of days! Everything went even better than we thought it would. I can not thank him enough and will definitely get a hold of him again the next time I go on a trip! I recommend to anyone that wants to be stress free of travel planning and wants to have a great time!!! Thank you Russell! Russell was AMAZING! I don't think rating him with 5 stars does him justice. My best friend and I wanted to go on a trip to Europe, we told him the places we wanted to go to and he even added an amazing city along with it. He was able to give us a… –Kristina M.
Wednesday, June 14th 2017
Russ is passionate about what he does. He is professional, honest and trustworthy. With Russ, you can guarantee that your first booked vacation will not be your last!
Monday, May 22nd 2017
Thank you for arranging a spectacular Mediterranean trip and cruise. The flights, car arrangements, tours, and hotels went absolutely smoothly and made the entire trip stress free. We loved the trip and was just wonderful all the way around. Thank you for taking great care in all the arrangements and details. Thank you for arranging a spectacular Mediterranean trip and cruise. The flights, car arrangements, tours, and hotels went absolutely smoothly and made the entire trip stress free. We loved the trip and was just wonderful all the way around. Thank you… –Kathy E.
Tuesday, May 9th 2017
Please allow me to say that I would give Russ MORE than 5 Stars, if it were possible because his thoughtfulness & attention to details are Both VERY IMPRESSIVE! Russ WILL help you turn any vacation into a HIGHLY memorable adventure! Book now! Book OFTEN! You'll be glad you DID!
Please allow me to say that I would give Russ MORE than 5 Stars, if it were possible because his thoughtfulness & attention to details are Both VERY IMPRESSIVE! Russ WILL help you turn any vacation into a HIGHLY memorable adventure! Book now! Book OFTEN!… –Lindy L.
Sunday, April 23rd 2017
If you want to take the guesswork and stress out of planning your next vacation then call Russ!!!!! He will take your vacation dreams and turn them into reality! He knows everything about travel by land, sea and air. He tailor made our Disney Cruise experience a few months ago and we couldn't have been happier. He was able to make recommendations on the best excursions and on-ship activities that were age-appropriate and not to be missed for everyone in our family. He even turned what could have been a dreadful experience into a fun afternoon....While en route to the port the morning we were leaving, Russ alerted us that our ship departure would be delayed even before we got word from the cruise line. He then made recommendations on where we should eat and what we could do to keep the kids entertained until it was time to board the ship. He also told us the best lot to park our car in while we were gone. Truly a professional in every sense!! If you want to take the guesswork and stress out of planning your next vacation then call Russ!!!!! He will take your vacation dreams and turn them into reality! He knows everything about travel by land, sea and air. He tailor made our Disney Cruise… –JESSICA F.
Thursday, April 20th 2017
Special thanks to Charles Russell for his amazing travel agent skills. He answered every question in minute detail and provided his expertise on every part of this trip. He is an excellent travel agent and I am privileged to have his services.
–Joshua W.
Wednesday, February 22nd 2017
Had the Best Time Celebrating my 40th BDAY. This is my second Cruise with Russ and sir YOU Rock!!!!
–Lina G.
Tuesday, December 20th 2016
Russ is superb ---- before, during and after travel. We've used a number of times. He finds great deals that are hard even for an experienced google IT person to find. And Russ is a superb person to
meet !
Highly recommended
–JERRY D.
Friday, October 21st 2016
Russ, I want to thank you for setting up the best vacation that we have ever taken. We were very pleased and impressed with the accommodations and excursions you made us to Barcelona, Rome and Italy. They were all well planned and truly nothing but the best. The itinerary you put together was flawless. Everywhere we went the process was as smooth as planned. We can't thank you enough for making our family vacation a pleasant experience, with a lot of good memories to cherish and share with our family and friends. Finally, I want to let you know that I recommend your Services and cannot wait to plan our next vacation. Gracias! Edwin Russ, I want to thank you for setting up the best vacation that we have ever taken. We were very pleased and impressed with the accommodations and excursions you made us to Barcelona, Rome and Italy. They were all well planned and truly nothing but the… –Edwin M.
Friday, October 21st 2016
Hola Charles Russell !
Well we're back and getting our clocks back adjusted to this side of the world . I wanted to take a minute and Thank You for everything !
Our trip was spectacular and absolutely amazing i knew it would not have been what it was without your help .
The service was first class all the way and everything we expected and more .
You will come highly recommended to others and deservingly more so !
Sincerely ,
RodrÃguez Maldonado Family Hola Charles Russell !
Well we're back and getting our clocks back adjusted to this side of the world . I wanted to take a minute and Thank You for everything !
Our trip was spectacular and absolutely amazing i knew it would not have been what it was… –Wanda M.
Thursday, October 20th 2016
I've spent the last...several years planning my own vacations, mainly because I thought...."who needs a travel agent, I can do it myself and save money". In this day and age we turn to computers more then we turn to real people with real knowledge and expertise. After meeting and talking with Russ, I will NEVER plan my own vacations again. He brings so much knowledge, expertise and personal service to the table AND... I found that his prices were, in many instances, better then what I found online doing the leg work myself. This guy does lots of travels and knows where to go based on what you are looking for!!! I would not hesitate for a minute to recommend Russ to anyone looking for help planning their next vacation. I've spent the last...several years planning my own vacations, mainly because I thought...."who needs a travel agent, I can do it myself and save money". In this day and age we turn to computers more then we turn to real people with real knowledge and…
Tuesday, October 11th 2016
Russ,
First and foremost; thank you for the awesome support in the trip planning and for the superb services rendered before and during the trip. The cruise and site tours were awesome--the best! The group were excited about the trip and visiting Europe but the overall agenda you recommended indeed enhanced and brighten expectations; above and beyond. You helped in assuring the trip fascinating, wonderful, enjoyable, and most important--memorable! Spain, France, Italy and the cruise was a tough and complex tour your experience sparked the outcome. You are the BEST; the ELITE in this business. From all of us--the group--we really want to thank you for your commitment to excellence and for the first class service!!! We'll be seeing you again!!!!:-) Jose Russ,
First and foremost; thank you for the awesome support in the trip planning and for the superb services rendered before and during the trip. The cruise and site tours were awesome--the best! The group were excited about the trip and visiting… –Jose M.
Sunday, September 11th 2016
We absolutely loved working with Russ on several trips and I highly recommend him for all your travel needs! He listens, he is extremely kind, very detailed oriented and his customer service is best! His lighting fast responses and ensuring your pre and post travel coordination needs makes him the best in the business! I love his advice and look forward to many years of working with him! We absolutely loved working with Russ on several trips and I highly recommend him for all your travel needs! He listens, he is extremely kind, very detailed oriented and his customer service is best! His lighting fast responses and ensuring your pre and… –Frances M.
Monday, August 29th 2016
We planned out trip 6 months ago not having a clue we just wanted to get away with our girls. Charles made everything so easy and stress free he did an amazing job to keep us informed with everything and even while we were on vacation he was still answering our questions. We recommend him to all of our friends and all of you guys who need a vacation. We will definitely plan with him in the future. He did an amazing job!!! We planned out trip 6 months ago not having a clue we just wanted to get away with our girls. Charles made everything so easy and stress free he did an amazing job to keep us informed with everything and even while we were on vacation he was still… –Juanita F.
Tuesday, August 16th 2016
I want to thank and highly recommend my friend and travel planner: Charles Russell of Cruise Planners! We just got back from a beautiful family vacation to Jamaica that he helped me plan and book. He didn't just think of every detail, he gave me great insights into navigating all the resorts and packages available. I started out trying to put a vacation together on my own but soon became overwhelmed with making the right choice, especially considering the amount of money we were spending. He took the time to figure out what was important to me, a beautiful beach and a comfortable room with kids in mind. He also respected my budget and gave me options and knew a lot about each destination. After MUCH deliberation and a lot of patience on his part, we selected Beaches Negril and it was amazing. The best part was that when I booked I knew I had made the right choice, I wasn't wondering if I could have done better or if there was something missing. THEN, he was right there with us on the phone on the morning of the trip, checking our flight, confirming our gate and when Delta had the melt down of the decade (complete computer disaster) and our flight was delayed 3 hours, he was right there with us making calls, fixing our dates and reassuring me on the phone. So instead of having to worry about how we would get our vacation back on track, he was behind the scenes until late that night helping iron out all the details of moving our reservation around. We got delayed in Atlanta for two days (no kidding) but we made it and the VIP lounge in Montego Bay and escort through customs he told me I needed was genius. We were sipping a cocktail having already been through customs and immigration (whole thing took 10 mins) while the rest of the crowd was stuck in what was easily a 1-2 hour line. He had all our transfers arranged and when we hit a few snags with our room (by snag I mean it was literally raining in our room), he was working behind the scenes to get us a 2 night credit! On our return trip, he was there again, confirming our flight status, giving us tips and getting our gate information. We had drama getting to our connection, DELTA AGAIN, but there was Russ telling us what to do and how to expedite the US customs process. He was on the phone with us until we were safely on our flight home to San Antonio. I don't know what I expected from a travel agent, but I would never go overseas or spend the amount of money I did without Charles Russell. It's like having an ace in your pocket. Did I mention that as the client you don't pay the travel agent? The vendors pay them. So all this excellent service and peace of mind came at no additional cost to me? Why wouldn't I want FREE, EXCELLENT customer service??? Please call my dear friend and newest family member for all your travel needs, you will not regret it!! Thanks Russ! We are forever in your debt!!
I want to thank and highly recommend my friend and travel planner: Charles Russell of Cruise Planners! We just got back from a beautiful family vacation to Jamaica that he helped me plan and book. He didn't just think of every detail, he gave me great… –Anna V.
Wednesday, June 15th 2016
Russ made our first time cruise effortless to plan and was always available for my "newbie" questions. Flawless service from an Air Force Veteran. Highly recommend!
–JASON F.
Sunday, June 5th 2016
Our trip to Alaska was fantastic, I urge those who have never been to make this your next trip. Transportation on the land portion was great, and the Cruise absolutely wonderful. Great food, great entertainment, lots of wonderful people to travel with, made some wonderful new friends. Would go again. Having our own balcony, gave us twenty- four hour views of the trip. We are so grateful for such a wonderful trip. Our trip to Alaska was fantastic, I urge those who have never been to make this your next trip. Transportation on the land portion was great, and the Cruise absolutely wonderful. Great food, great entertainment, lots of wonderful people to travel with,… –SHARON L.
Wednesday, May 18th 2016
Just booked our first ever vacation to Jamaica with Charles Russell as our agent. We could not be happier with his service and attention to detail. We can't wait for the vacation to begin!
–David W.
Sunday, April 17th 2016
I have planned my last three trips with Cruise Planners. Two were for fun and one for business. Even though they were small trips that didn't involve a cruise, they were very helpful with everything including the hotel, rental cars and even a list of kid friendly activities once we arrived at our destination. I will not travel anywhere without first calling Russ at Cruise Planners. I have planned my last three trips with Cruise Planners. Two were for fun and one for business. Even though they were small trips that didn't involve a cruise, they were very helpful with everything including the hotel, rental cars and even a list of kid… –Charlie W.
Wednesday, March 23rd 2016
Thanks to Russ, my family had an amazing vacation that provided us with a lifetime full of memories. He went above and beyond to make sure that every aspect was perfect. I would, and already have, recommend Hill Country Cruise Planners to my family and friends. Thank you beyond words. Thanks to Russ, my family had an amazing vacation that provided us with a lifetime full of memories. He went above and beyond to make sure that every aspect was perfect. I would, and already have, recommend Hill Country Cruise Planners to my family and… –Amber P.
Thursday, February 18th 2016
We took an Eastern Caribbean cruise on the Allure of the Seas with Royal Caribbean in Nov 2015. It was very well planned from start to finish! Russ thought of everything including travel to and from, a the great hotel with cruise port drop off (he even called and told the hotel staff we would be arriving late), arranged dinners and excursions for a rowdy bunch and basically kept everyone happy for our 7 days at sea. We took an Eastern Caribbean cruise on the Allure of the Seas with Royal Caribbean in Nov 2015. It was very well planned from start to finish! Russ thought of everything including travel to and from, a the great hotel with cruise port drop off (he even… –MICHELLE C.
